Quality Control Technician

The Quality Control Technician is responsible for performing inspections, testing and quality checks on incoming materials, in-process components and finished products to ensure compliance with company standards and customer specifications. This role supports manufacturing and operations by identifying non-conformities, documenting findings and maintaining records in accordance with internal procedures and regulatory requirements. The Quality Control Technician will be relied upon to perform duties either on site at OnQ or sites at Midwest local Supplier operations.

Ready to elevate your career with a team that values innovation, collaboration and growth? Join OnQ’s journey and be part of a visionary team dedicated to client-centered excellence. Apply now!

KEY RESPONSIBILITIES:

Quality Control

• Oversee established QC processes and work directly with the QC Manager to drive continuous improvement by utilizing lean techniques.
• Maintain a production traceability program that will enable tracking of production by day and line.
• QC audit production for all first and last pieces of production, while periodically inspecting 10% to 20% throughout the production process, inspecting up to 100% if requested.
• Identify and document non-conforming materials and provide assistance with rework.
• Prepare and post all QC documents to shared network.
• Work with QC Manager to help develop Corrective Action Responses (CARs) for any identified quality issues.
• Ensure recurring audits for shipping, receiving and fulfillment activities are actioned while tracking quality control metrics for each.
• Work closely with graphics, engineering, shipping, receiving, fulfillment and production departments to drive the QC process.
• Effectively communicate with all levels of management.
• Action OnQ QC processes, as well as assist QC Manager to help develop and implement new processes.
• Assist with the development and implementation of high-priority programs as needed.
• At all times, it is expected that you will help to establish the standard of performance by which all others are measured under the direction of the QC Manager.

Process Improvement

• Analyze departmental processes and identify areas for improvement.
• Develop and implement strategies to increase efficiency, reduce errors and streamline operations.
• Collaborate with other departments to enhance overall operations.
• Identify process improvements and document processes related to receiving, shipping and distribution.

Reporting and Communication

• Communicate inspection results to production and quality teams promptly.
• Communicate effectively with all levels of management.
• Provide required reporting to meet quality standards
• Maintain accurate and detailed records of inspections, tests and findings.

REQUIRED SKILLS & ABILITIES:

Education, Certifications and Experience

• High school or equivalent work experience.
• 1-3 years quality control experience
• Previous warehouse and shipping experience
• Thorough knowledge of production techniques

Skills

• Proficient in Microsoft Excel
• Strong problem-solving skills and attention to detail
• Effective written and verbal communication skills
• Ability to work in a fast-paced environment and meet deadlines consistently
• Willing to help in all areas on the production floor and other deptartments
• Work well within a team

WORK ENVIRONMENT:

• This is an in-office position in our new Akron facility.
• Must be able to stand and walk for prolonged periods of time.
• Able to work in environments with varying temperatures.
• May be called upon to travel to third-party pack out partners or vendors to QC items and kits being made for OnQ.

PAY SCALE:
DOE

WHY WORK AT ONQ?

At OnQ, we foster a fast-paced, team-driven culture rooted in our core values:

Collaboration – We support each other in an inclusive, respectful environment
Adaptability – We embrace change and drive solutions
Clarity – We communicate openly and transparently
Accountability – We take ownership and deliver results
Excellence – We push for innovation and quality in everything we do

We offer competitive benefits, growth opportunities and the chance to help redefine the future of retail through interactive, high-impact display systems.

ABOUT US:

For twenty years, OnQ has been at the forefront of retail innovation. We’re trusted by the world’s biggest brands and retailers to help them curate meaningful engagement in-store and beyond. Our business is established and mature, but we’re a startup at heart. We strive to deliver innovation and quality, empowering clients and enhancing customer experiences in the retail space. Joining OnQ means being part of a forward-thinking team that values collaboration, excellence and integrity, committed to driving meaningful impact in the industry.